Workforce Support Officer

• Exciting career progression opportunity within a large organisation
• 6 months full-time role to cover parental leave, Bella Vista location
• Inclusive and high performing team culture

The Role

Employment: Max term 6 months, Full-time 38 hours per week

Location: Bella Vista Office (hybrid work options available) 

We are currently looking for someone with rostering experience to join our friendly and dynamic payroll and rostering team. In this role, you will have an oversight of the backend of rostering relating to award compliance, late change management, leave management and administration for Disability services. You will also take a hands-on approach in collaborating with key stakeholders such as the front-line team across our disability services using your analytical, systems and interpersonal skills to best support participant and business needs.

The successful candidate will be required to perform on-call duties for consecutive 7 days on a 6 week cycle. 

Key responsibilities:

• Develop and maintain effective relationships with internal and external stakeholders.
• Produce accurate and business intelligent reports from the rostering management system in a timely and regular manner to support the operational needs of the business.
• Ensure compliance with all relevant awards, legislation, standards, and regulations.
• Work closely with all disability staff using a strong customer service approach in supporting clear advice on issues such as rostering principles, changes requests to rosters and general roster enquiries.
• Minimise cost of service through the effective rostering of staff.

Essential Criteria

• Understanding of scheduling and rostering in a complex environment
• Strong customer service and communication skills- written and verbal.
• Accurate and fast data entry skills.
• Ability to plan work, manage time and use own problem-solving skills.
• Intermediate to advanced IT/systems skills
• Ability to quickly learn and understand applicable Modern Awards and Other workplace laws applicable to role.
• Contribute to the out of hours on call roster, including at least 5 evenings and a few hours one weekend per month and provide holiday relief for team members.
• Willingness to obtain satisfactory background checks including Police Check and Working with Children Check

In return for your skills and experience you will receive:

• Flexibility: At Ability Options, we offer RDOs and aim to best match the flexible working arrangement to the individual employee if the role allows. 
• Salary Packaging: Increase your take-home money with $15,900 not-for-profit salary packaging through Maxxia: Salary Packaging | Maxxia
• Training and career progression: Our In house – Learning and Development team offering ongoing career development support to staff.
• Mental Health and Wellbeing: A dynamic EAP partner who supports our staff with free confidential counselling: Employee Assistance Programs (EAPs) - Veretis Performance Psychology. Additionally, we offer fitness passport giving staff access to more than 500 gyms and sporting facilities across NSW.
• Rewards and recognition program: We recognise the efforts and achievements of our valued staff members with morning teas, lunches, gift cards, certificates, and personalised letters from the CEO.
• Employee Discounts: Discounts with CommBank, Winc and Medibank corporate insurance cover.
• Other Benefits: Paid Parental and Partner Leave, purchase additional leave after 1 year of service and tenure-based service reward leave.
• A rewarding career where you contribute to make a difference in the community and in people’s lives.

For a confidential discussion about the position, please email Tammie Mitchell on tammie.mitchell@abilityoptions.org.au