Our mission is to support people who need assistance to achieve their aspirations and inclusion in the community. We have hundreds of talented people at Ability Options across NSW who play a crucial role in achieving the mission. The RoleLocation: Grafton, NSWEmployment:  Permanent full time, 38 hours per weekRemuneration: $61,340 per annum + Super + Salary PackagingThis position is internally known as Workforce Partner. As Workforce Partner, you will be focused on providing ongoing support to customers and employers within the Disability Employment Services (DES) program to ensure sustainable employment and outcomes are realised. In this role, you will devise interventions and solutions and works with the customers and employers to implement them in the workplace. Your key responsibilities include, but are not limited to:Build and maintain effective customer and employer relationshipsGain understanding of the role requirements and assess customer fit and training needsWork with customer and employer to ensure smooth transition into the workplaceMaintain regular contact and provide on-going support with customers and employersDeliver effective and timely communication and post placement care to both employers and customersRecord all actions within the required timeframes, ensuring all schedules are maintained regularly with documentary evidence To be successful in this role, you will have:Proven experience in job seeker service delivery and mentoringHighly developed problem solving and negotiation skillsExcellent verbal and written communication skills and able to adapt style to suit audienceAbility to prioritise workload, use initiative and multi-taskAbility to work effectively and collaboratively as part of a teamHigh level of computer literacyDriver Licence (minimum P2)Police Check and WWCC (willing to obtain)Knowledge of and commitment to child safe standards and mandatory reporting requirements Candidates with relevant tertiary qualifications or equivalent experience within the Employment Services, Training, Rehabilitation, or Community Services or a similar type sector are highly desirable.We are wanting to hear from candidates who enjoy providing a positive customer and client experience, thrive in a target based environment, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today. Culture & BenefitsAbility Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training. In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you! Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged. AUD Grafton 2460