Our mission is to support people who need assistance to achieve their aspirations and inclusion in the community. We have hundreds of talented people at Ability Options across NSW who play a crucial role in achieving the mission. Who are we? Ability Options is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment.The roleAs Customer Support Officer, you will be the first point of contact for our customers and provide administrative support to our team.Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff.Your key responsibilities include, but are not limited to:First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journeyManage appointment scheduling, issue notifications and conduct reminder callsProvide administrative support to customer activities i.e. resume updatesKeep accurate and timely records and maintain databasesProvide post placement support to customers and employersCoordinate and maintain marketing material distribution, monthly newsletters and community support guidesProvide administrative support to the teamOffice management duties To be successful in this role, you will have:Excellent customer service and interpersonal skillsHighly developed administrative and organisational skillsExceptional verbal and written communication skills and able to adapt style to suit audienceAbility to prioritise workload, use initiative and multi-taskAbility to work effectively and collaboratively as part of a teamHigh level of computer literacySatisfactory background checks including Police Check and Working With Children Check (or willingness to obtain)    Knowledge of and commitment to child safe standards and mandatory reporting requirementsCurrent driver’s licence (minimum P2)Comprehensive Car Insurance and Motor Vehicle Registration We are wanting to hear from candidates who enjoy providing a positive customer and client experience, thrive in a target based environment, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today. Culture & BenefitsAbility Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training. In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you!Position Description AUD Seven Hills 2147