Performance and Business Support Officer

• Hybrid work options + monthly RDOs
• Grow your skills in compliance, administration and stakeholder management
• Make a real impact by helping people understand their options

We’re seeking an organised and detail-oriented team member to join us as a Performance and Business Support Officer (PBSO).

About the role:

Reporting to Manager - Performance and Business Support, this is a pivotal role that ensures our participants receive a seamless experience while also supporting operational teams to deliver high-quality services.

Hours: Permanent full-time, 38 hours per week

Location: Flexible office location within New South Wales (Sydney, Central Coast, Hunter or Mid North Coast)

Salary:  SCHADS Level 3: $38.65+ super + salary packaging + RDO

As the PBSO, your responsibilities will be to (but not limited to):

• Ensure service agreements, schedules of support and individual support plans (ISPs) are current and reflect participant needs.
• Respond to change requests promptly and work with stakeholders to resolve issues quickly.
• Maintain accurate records to support compliant and timely claiming of funds.
• Liaise with participants and their representatives to ensure they understand their agreements and feel confident in our services.
• Collaborate with internal and external stakeholders to ensure services continuity and compliance with NDIS requirements.

Essential Criteria:

• A strong understanding of the technical aspects of the NDIS, including claiming processes, plan limits, claiming allowances and pricing.
• Outstanding interpersonal relationship building and stakeholder management skills.
• Experience in the development of complex rosters in a disability or other relevant setting.
• Comprehensive understanding of Ability Options service agreements and service delivery.
• Excellent communication skills, demonstrating proficiency in written and verbal communication.
• Strong attention to details and commitment to best practice initiatives and a continuous improvement culture.
• Certificate 3 or 4 in Disability or relevant discipline (desirable).
• NDIS Workers Check and Working with Children Check
• NSW Driver Licence (Minimum P2)

If you have any questions regarding the position, please email Jessica Loughnan at jessica.loughnan@abilityoptions.org.au