Ability Options is one of the longest running not for profit organisations in NSW. We have been supporting people with disability who need assistance to achieve their aspirations and inclusion in the community for over 40 years.When you join Ability Options you have the opportunity to experience a fast paced, values driven organisation where we put people at the centre of all that we do. Your commitment to our values and your determination to see people fulfil their potential will ensure that we can continue our mission of assisting all people to live their best life possible. The Role As the Support Coordinator – Intake Analyst, you will be responsible for the successful and timely on-boarding of new participants into our business, and the effective monitoring of their NDIS budgets.  Whilst our Support Coordination team provide customer facing service to our participants and their families, you will utilise your expertise in using CRM systems to set up participants in our internal systems, allowing them faster and more efficient access to direct support. Your high level analytical skills will allow you to develop and streamline processes for monitoring support budget expenditure, and you will assist Support Coordinators to have visibility over this. You will act as a centralised support to our Support Managers and Support Coordinators across the business, and your efficiency will enhance the experience of our customers and their families.Essential CriteriaCurrent knowledge of the NDIS programs and NDIA policies and processes. Experience using CRM systemsOutstanding attention to detail and administrative skillsStrong communication skills - written and verbalProven ability to liaise effectively with participants, customers, community groups, employees, external agencies, government departments and other stakeholdersMinimum P2 NSW Drivers licence as some travel may be required Why Work For UsThis is an opportunity to join a team that works to enrich the lives of people living with a disability. In return for your skills and experience, the successful applicant will receive a competitive remuneration package, with access to a not-for profit salary packaging option that can see your take home pay significantly increased.Ability Options is committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and lifestyles.Ability Options is a White Ribbon accredited workplace.  AUD Bella Vista 2153